A requisition passes through six stages between your email and your warehouse. This page describes what happens in each of them, and what you should expect from us while it is happening.
You send whatever identifies the item — a requisition, a tag list, a drawing, a photograph of a nameplate. We acknowledge it and tell you who is handling it.
Before anything goes to a manufacturer, we resolve what a manufacturer will ask. This is the step most often skipped, and it is the step that causes wrong parts to arrive three months later.
We approach manufacturers and their works directly. Where more than one route exists, we compare them rather than take the first answer that arrives.
One document, itemised line by line. Everything that affects your decision is on the face of the quotation rather than in a footnote.
Once the order is placed we follow it. Status is reported to you on a schedule, not only when you ask.
Freight, documentation, clearance and delivery, closed out with a complete document set handed to your stores and your accounts department.
Nothing here is unusual. It is written down so there is no discussion about it after an order is placed.
| Default terms | CIF Tripoli, Libya. Other Incoterms are quoted on request — EXW, FOB and CIF to other ports included. |
|---|---|
| Pricing | Itemised per line. Freight and insurance shown against the shipment rather than hidden in unit rates. |
| Lead time | Quoted per line from the manufacturer, separating production time from transit time. |
| Origin | Country of manufacture stated on every line, before the order rather than after. |
| Validity | Stated on the face of the quotation, together with the currency. |
| Documentation | Commercial invoice, packing list, certificate of origin and manufacturer certificates as applicable to the goods. |
Four commitments that cost us work occasionally, and are worth keeping anyway.
If an item is outside what we can source, or a date is not achievable, you hear it in the first reply. An enquiry held open with no answer helps nobody.
Country of manufacture and the supplying works are identified before the order. If a line changes origin during production, you are told before it ships.
Where an item carries a safety function — pressure, lifting, electrical classification, well control — we quote to the certification the duty requires, and we do not offer a cheaper substitute that fails it.
Requisitions, drawings and tag lists are shared with a manufacturer only to the extent needed to quote the item, and never used to approach your organisation elsewhere.
Selling into Libya without an office in Libya.
If you manufacture equipment or parts used in oil and gas and you have no established route into the Libyan market, we are a straightforward way in.
We aim to acknowledge every enquiry within one working day and tell you what we still need. The quotation itself depends on the manufacturer — some items come back in days, long-lead equipment takes longer, and we will tell you which one you are dealing with.
Often, yes. A legible nameplate is the single most useful thing you can send. Where a photograph is not conclusive we will ask for the parent equipment details rather than guess, because a guessed part number is the most expensive kind of mistake in this business.
Yes. CIF Tripoli is our default because it is what most buyers here want to compare, but EXW, FOB and CIF to other ports are quoted on request. Tell us the term your contract requires and the quotation will be built on it.
Yes. We prepare offers for formal tenders and can supply on a call-off basis against an agreed schedule of rates, which suits recurring consumables and routine spares.
It happens constantly with older installed equipment. We look for the successor company, the licensee, or a manufacturer producing to the same drawing, and we present the options with the differences stated rather than passing off an equivalent as original.
Arabic and English, both written and spoken. Documentation is issued in English by default, with Arabic correspondence wherever it is more useful to your team.
A tag number, a nameplate photograph, a page from a requisition. If we can identify the item, we can quote it — and tell you honestly if we cannot.
